Refund & Return Policy
Applies to all purchases made on hipozar (hipozar.com).
Business Address: 6000 E Valencia Rd, Tucson, AZ 85756, United States
Email: support@linaparfums.com
Phone: +1(408)965 2980
At hipozar, customer satisfaction is our priority. We want every customer to feel confident purchasing from us, and we stand behind the quality of our chairs. This Refund & Return Policy explains the conditions under which you may request a refund, return, or replacement.
This policy complies with United States consumer standards, WooCommerce/WordPress eCommerce expectations, and Google Merchant Center requirements. We serve only customers aged 18 and above, and we ship exclusively within the United States.
1. Eligibility for Returns
You may request a return if:
The product arrives damaged
The product is defective
The wrong product was delivered
A major part is missing or broken
You received a different color or model than what you ordered
The item is not as described
Returns must be requested within 30 days of receiving the order.
2. Adult-Only Policy
hipozar serves only adult customers.
Only individuals 18+ who placed the order may request a return or refund.
3. Return Window
You have 30 days from the date the item is delivered to file a return request.
After 30 days, we cannot process return requests unless required by applicable law.
4. Condition of Returned Items
To be eligible for a return:
The item must be unused or lightly tested
The item must be in original condition
All parts, screws, accessories, tools, or components must be included
Original packaging is preferred but not mandatory
If an item is returned severely damaged or incomplete (not caused by shipping), a partial refund may apply.
5. Non-Returnable Items
The following are NOT eligible for return:
Items damaged due to misuse, accidents, or mishandling
Items returned with missing major components
Products showing heavy wear or physical misuse
Sale or clearance items (unless damaged/defective)
No restocking fees unless required for major damage or missing parts.
6. How to Request a Return
To start a return, contact us:
Email: support@linaparfums.com
Phone: +1(408)965 2980
Include:
Full name
Order number
Reason for the return
Photos or videos of the issue (required for damaged/defective claims)
Our team will respond within 24–48 hours.
7. Return Shipping
hipozar offers free shipping on all orders, but return shipping depends on the situation:
We cover return shipping if:
The product is damaged
The product is defective
You received the wrong item
Parts are missing due to our error
You cover return shipping if:
You changed your mind
You want a different color or style
You no longer need the item
You ordered by mistake
A prepaid return label is provided when we are responsible for the issue.
8. Inspection and Approval Process
Once your returned item is received:
Our warehouse inspects the product
Verification takes 1–3 business days
You receive an email confirming approval or denial
Approval is based on:
Condition of returned product
Completeness of components
Reason for returning
Compliance with return guidelines
9. Refund Processing Time
Approved refunds are:
Processed within 3 business days after inspection
Returned to your original payment method (Stripe or PayPal)
May take 5–10 business days to appear, depending on your bank
We do not issue store credit unless requested.
10. Exchanges
We offer exchanges for:
Defective items
Damaged items
Incorrect shipments
You may also exchange an item for a different model or color, but:
The original item must be returned
You pay the difference if new item costs more
You receive a refund if exchanged item costs less
Customer-requested exchanges may require return shipping.
11. Items Damaged During Shipping
If your chair arrives damaged due to shipping:
Report it within 48 hours
Provide photos/videos
Keep all packaging materials
We will replace the item or issue a full refund at no cost.
12. Cancellations
You may cancel an order if:
It has not been processed
It has not shipped
To cancel, contact us immediately: support@linaparfums.com
If already shipped:
You may return it once delivered
Return shipping may apply depending on the reason
13. Wrong Address Issues
If you enter an incorrect address:
Contact us immediately
If not shipped, we will correct it
If shipped, we are not responsible
Refunds cannot be issued if wrong address was provided by the customer.
14. Lost or Missing Packages
A package is considered lost if:
Tracking stops updating for 10+ days
Carrier confirms it is lost
We will:
Send a replacement
Or issue a full refund
If tracking shows “Delivered” but not received:
Check neighbors
Building management
Contact carrier
After investigating, we will assist with replacement if eligible.
15. Manufacturer Defects
If a product shows a defect not caused by misuse, we offer:
Replacement parts
Full replacement
Refund
Proof (photos/videos) required.
16. Responsibility of Customers
By purchasing from hipozar, you agree to:
Inspect your item upon delivery
Report defects promptly
Provide accurate order details
Follow return procedure
We may reject invalid or fraudulent claims.
17. Repeat Return Abuse
We may limit returns for customers who:
Repeatedly return products without valid reasons
Submit fraudulent claims
Manipulate photos/videos
We reserve the right to deny service.
18. Adult-Only Return Requests
Only adult customers (18+) who made the purchase may request:
Refunds
Returns
Exchanges
Cancellations
19. Policy Changes
We may update this policy due to:
Legal changes
Business changes
Shipping updates
Customer service improvements
20. Contact Us
hipozar
6000 E Valencia Rd
Tucson, AZ 85756
United States
Email: support@linaparfums.com
Phone: +1(408)965 2980